Returns & Refund Policy – Park Farm Plants

Perishable Goods

Plants are living, perishable items.

Under the Consumer Contracts Regulations, perishable goods are exempt from the standard 14-day cooling-off period. For this reason, we do not accept returns of healthy plants due to change of mind.

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Damaged or Faulty Plants

If your plants arrive damaged or in poor condition, you must contact us within 48 hours of delivery.

Please email:
helloparkfarmplants@gmail.com

Include:

• Your order number

• A description of the issue

• Clear photographs of the plant and packaging

We will assess the issue and offer a replacement or refund where appropriate.

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Reporting Timeframe

Claims made after 48 hours of delivery cannot be accepted, as plant condition can quickly change depending on care and environment.

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After Planting or Repotting

We cannot accept responsibility for plants once they have been planted, repotted, or kept for a period of time.

We are not liable for losses due to:

• Weather conditions

• Frost or heat

• Over or under watering

• Soil conditions

• Pests or disease

• General plant care

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Refund Method

Approved refunds will be made to the original payment method.

Please allow time for your bank or payment provider to process the refund.

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Non-Delivery

If you believe your parcel has not arrived, please contact us within 4 days of dispatch so we can investigate with the courier.